At Tap Track Media, we are committed to providing high-quality services to our clients. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed. By using our services, you agree to this policy.

1. Cancellation Policy

Service Cancellation by the Client:

- Cancellations must be requested in writing via email to [email protected].

- Cancellation requests must be made at least 7 business days before the start of a service or project.

- If the cancellation is made after services have begun, the client will be billed for the work completed up to the cancellation date.

Cancellation by Tap Track Media:

- We reserve the right to cancel any project or service at our discretion if terms are violated or payment is not received on time.

2. Refund Policy

Eligibility for Refunds:

- Refunds are applicable only for prepaid services that have not commenced.

- Refunds will not be issued for work already completed and delivered.

Refund Process:

- Refund requests must be made within 15 days of payment.

- Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method.

Non-Refundable Services:

- Consultation fees and one-time setup fees are non-refundable.

- Customized services that require extensive resources or personalized solutions are also non-refundable.

3. Disputes

For any disputes regarding cancellations or refunds, please contact our support team at [email protected]. We will make every effort to resolve your concerns promptly.

4. Changes to Policy

Tap Track Media reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be communicated on our website.

5. Contact Us

For further questions about our Cancellation and Refund Policy, please reach out:Tap Track Media

Email: [email protected]